The 7 principles of the ISO9001:2015 standard
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The ISO 9001:2015 standard is based on 7 principles
1 – Customer Focus
The primary focus of quality management is to meet customer requirements and to strive to exceed customer expectations.
2 – Leadership
Leaders at all levels establish unity of purpose and direction and create conditions in which people are engaged in achieving the quality objectives of the organisation.
3 – Engagement of People
It is essential for the organisation that all people are competent, empowered and engaged in delivering value.
4 – Process Approach
Consistent and predictable results are achieved more effectively and efficiently when activities are understood and managed as interrelated processes that function as a coherent system.
5 – Improvement
Successful organisations have an ongoing focus on improvement.
6 – Evidence-based Decision Making
Decisions based on the analysis and evaluation of data and information are more likely to produce desired results.
7 – Relationship Management
For sustained success, organisations manage their relationships with interested parties, such as suppliers.